SHOPPING INFORMATION

How long does it take to deliver my order?

Delivery times depend on your location. Typically, orders are delivered within 5-7 business days.

Do you offer custom sizes for wall paintings?

Yes, we can create custom-sized paintings for select designs. Please reach out to our support team with your requirements, and we’ll be happy to assist you.

Do you have a physical store where I can view the paintings?

Yes, we have a physical store located at 4130 طريق الخرج الفرعي, Thulaim, 7236, Riyadh 12646. You’re welcome to visit us and explore our collection in person.

What should I do if I receive a damaged or incorrect product?

If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery. Share photos of the issue, and we’ll resolve it promptly by offering a replacement or refund.

How can I track my order?

Once your order is shipped, you’ll receive an email with a tracking order ID. You can use this code to check the status and estimated delivery date of your package. 
You can easily track your order by logging into your account on our website. Navigate to the "My Orders" section, where you’ll see a list of your purchases. Locate your order and click the "Action" button next to it to view the current status and detailed tracking information. If you face any issues, feel free to contact our support team for assistance.

PAYMENT INFORMATION

What payment methods do you accept?

 We accept major payment methods in Saudi Arabia, including Mada, Visa, MasterCard.

Is my payment information secure?

Yes, we prioritize your security. All transactions are encrypted and processed through secure payment gateways to ensure your information is protected.

Can I pay using Cash on Delivery (COD)?

Currently COD is not available on website but you can visit store for COD.

Will I receive an invoice for my purchase?

Yes, after completing your payment, an invoice will be sent to your registered email address with all the purchase details.

What should I do if my payment fails?

If your payment fails, ensure your card details are entered correctly and your bank permits online transactions. For further assistance, you can contact our support team, and we’ll help resolve the issue promptly.